Privacy Policy – King of Cars Melbourne

Last Updated: April 01, 2025

At King of Cars Melbourne (LMCT 12418), a used car dealership located at 14/42 New Street, Ringwood, VIC 3134, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether in person, over the phone, or through our website (kingofcars.com.au) or other services.

1. Information We Collect

We may collect personal information from you when you:

• Purchase or inquire about a used vehicle.
• Provide details for financing, trade-ins, or test drives.
• Contact us via phone, email, or our website.
• Visit our dealership at 14/42 New Street, Ringwood, VIC 3134.

This information may include:

• Personal Details: Name, address, phone number, email address.
• Identification: Driver’s license number, date of birth.
• Financial Information: Bank details or credit information (if applicable for financing).
• Vehicle Information: Registration details, VIN, or trade-in data.
• Other: Any details you provide in complaints, feedback, or inquiries.

2. How We Use Your Information

We use your information to:

• Process vehicle sales, trade-ins, or financing arrangements.
• Respond to your inquiries or complaints, including privacy-related concerns.
• Comply with legal obligations, such as those under the Motor Car Traders Act 1986 (Vic) or VicRoads requirements for registration transfers.
• Contact you about vehicles, promotions, or services (with your consent where required).
• Improve our services and customer experience.

3. How We Share Your Information

We may share your information with:

• Third Parties: Finance providers, insurers, or VicRoads for transaction purposes, only with your consent or as required by law.
• Service Providers: Trusted partners who assist with our operations (e.g., IT support), bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information to third parties for marketing purposes.

4. How We Protect Your Information

We take reasonable steps to secure your data, including:

• Storing physical records securely at our dealership.
• Using password-protected systems for digital records.
• Limiting access to staff who need it to perform their duties.

5. Handling Privacy Complaints

We’ve established a process to address your privacy concerns:

• How to Complain: Contact us via:
  • Online: Email [email protected] or use the contact form on our website (kingofcars.com.au).
  • Phone: Call us at 0422 782 300.
  • In Person: Visit us at 14/42 New Street, Ringwood, VIC 3134.
• Response: Your complaint will be directed to our manager or privacy officer. We’ll acknowledge it within 48 hours and aim to resolve it within 7 business days.
• Escalation: If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or Consumer Affairs Victoria (CAV) at www.consumer.vic.gov.au.

6. Your Rights

You can:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate details.
• Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

7. Contact Us

For questions about this policy or your privacy, reach out to:

• King of Cars Melbourne
• Address: 14/42 New Street, Ringwood, VIC 3134
• Phone: 0422 782 300
• Email: [email protected]
• Website: kingofcars.com.au

8. Changes to This Policy

We may update this policy from time to time. The latest version will be available at our dealership or on our website (kingofcars.com.au).